Domino’s Pizza Japan has issued a public apology on its official X account after a video of an employee picking his nose and contaminating a pizza dough went viral.
Domino’s apology: Domino’s Pizza Japan immediately issued an apology, expressing regret for any discomfort caused to customers.
“The dough used in the video is at a stage before fermentation is complete, and there is a 24-hour fermentation process after this, so we have confirmed that it has not been used yet,” the company wrote. “We deeply apologize for the inconvenience and inconvenience caused to our customers.”
Taking action: On Tuesday, the employees involved in the video were identified and fired from the store in Amagasaki City, Hyogo Prefecture. The Tokyo-based pizza giant had temporarily closed the store and disposed of the contaminated pizza dough.
During the company’s investigation, the nose-picking employee admitted to committing the nuisance act, saying “I did it because I thought it’d be kind of funny. I really regret it.”
Additionally, the pizza chain noted that they are contemplating legal measures.
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