Author Joanna Chiu expressed frustration online after being removed from a WestJet flight from Mexico to Vancouver due to excessive bathroom use before takeoff.
What happened: Chiu, who claimed to have an upset stomach, was forced to leave the airplane without “the promise of a hotel or rebooked flight” on Friday.
Supervisor threatens Chiu: The supervisor also allegedly threatened Chiu in the baggage area when she started filming their exchange.
“This @WestJet supervisor said that unless I deleted the video I wouldn’t be able to get on a flight tomorrow,” she shared.
Chiu eventually requested help from another employee, who then refused to give her a booking reference for her rebooked flight. The author noted, “It is sad that I wasn’t able to get any help unless I publicly aired my experience. WestJet DM’d me my booking reference number after I had asked for it repeatedly at the airport. I ended up getting in the taxi because I was legitimately worried about getting arrested.”
“My last word: Check whether your destination is known for stomach bugs. Take probiotics etc. If you’re asked to deplane, take the time to gather wallet, passport, medications. Duolingo proved useful and off-line translation apps. If staff is abusive, ask for another to help you,” Chiu said.
Online reactions: Chiu’s thread has since…
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